Politica noastră de calitate

As Miracle Resort Hotel;

• We have set up the quality management system in our corporate structure according to international standards and ensure that it is implemented by all employees.
• We evaluate all suggestions, requests and complaints from guests, employees and third parties, share them with the entire workforce and improve our processes accordingly within the framework of the financial, operational and entrepreneurial situation and resources in accordance with the requirements of primary and secondary law. To ensure guest satisfaction, we ensure staff satisfaction first.
• We prepare our dishes from physically, chemically and microbiologically pure products that contain all nutrients in balanced and sufficient amounts to ensure healthy nutrition for our guests.
• We comply with all food safety and hygiene standards. From purchasing, storage, preparation to the presentation of the food, all employees consciously implement these rules in our company.
• We continuously increase our hygiene standards in our company and ensure that these are implemented systematically.
• We make new investments that follow current federal and state regulations and laws and strive to be a role model and leader in our field.
• We invest in our infrastructure and equipment, incorporating evolving and up-to-date technology, to meet guest expectations. We use our experience, our knowledge and our skills in the best possible constructive way.
• We value employee training and information sharing to ensure that all employees in our company follow ethical principles.
• We always keep close contact with our partners and grant our local and international tour operators and suppliers the same conditions with the aim of maximizing profitability.
• We maintain an open and transparent management style based on the principles of professionalism, honesty, diligence and reliability.

Ahmet R.ILLEZ General Manager